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Concierge- The Spectator Hotel (Charleston)

compensation: $11/ hr- $12.50/hr
employment type: full-time

Charleston, SC – At The Spectator Hotel, we pride ourselves on exceeding guest expectations by providing the highest level of luxurious, comfortable service. The Concierge is responsible for shaping memorable, personalized, and one-of-a-kind experiences for our guests. The Concierge is a powerhouse of information, serving as an ambassador for the city of Charleston and an expert representative of The Spectator Hotel. Both full and part-time positions are available.

Tasks and Responsibilities:

Process guest check-ins by confirming stay details, assigning rooms, issuing room keys, and providing an introductory orientation to the property
Make and review reservations according to established standards
Process guest check-outs by reviewing charges, processing payment, and updating room status
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in and arrange for special requests
Run daily reports regarding arrivals, departures, and special requests in order to establish a thorough understanding of each day’s events
Count bank and conduct cash, check, debit and credit card transactions with consistent accuracy
Anticipate and respond to special requests with an insight into each person’s unique needs. Follow up to ensure satisfaction
Gather, summarize, and provide information to guests about the property and local points of interest, including dining, attractions, shopping, special events, and activities
Provide clear walking and driving directions for the local area with or without use of a map
Answer guest questions in person, over the phone, and via email. Record, process, and follow up on all actionable items
Contact and dispatch appropriate department (Butlers, Housekeeping, Maintenance) as necessary to resolve guest call, request, or issue
Monitor public areas for service, comfort, safety, and well-being of guests
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional
Welcome and acknowledge all guests according to company standards
Thank guests with genuine appreciation

Minimum Requirements:

Excellent communication skills, both written and verbal
Must have ability to courteously present information to people in one-on-one and group situations
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Ability to easily adapt to organizational and environmental changes
Adhere to all regulatory, company and department policies and procedures
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in regulation with company dress code policy.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7023309285

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