DON'T MISS THIS OPPORTUNITY!

Castle Keepers House Cleaning is the most professional residential cleaning company in the US. We are looking to grow our team by recruiting positive and innovative people who want to help us make a difference. We have a great opportunity for a customer service professional with proven customer service and sales skills. Our Support Center provides sales and customer service to home services businesses across the continental US. This full-time position is an incredible opportunity to work with a fast-growing company and to be a part of the team that is redefining and evolving the house cleaning industry.

Customer Service Representative

Essential Duties and Responsibilities:

• Be a player and coach in our sales department
• Nurture customer leads and inquiries via phone, email, web, and SMS media
• Establish leadership presence by being involved in modern sales and support activities; including but not limited to automation, CRM, and online chat
• Assist in growing our brand via social media and other digital platforms
• Review customer service activities to forecast additional client needs and offer solutions and support

Requirements:

• Excellent communication both written and verbal
• Excellent computer skills
• Prior experience in a call center and/or customer service leadership role
• Proficiency with Microsoft Word, PowerPoint, Excel, and Outlook email
• Energetic, compelling, and a professional sales presence
• Innovative
• Adaptability
• Teachability
• Reliability

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